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FAQ

  • How do I apply my decal?
    •⁠ CLEAN THE SURFACE - Make sure your desired surface is smooth and clean. Ensure the application surface is clean and free from dust, dirt, or oils. Use rubbing alcohol to remove any dust, dirt, or oils. Allow to dry. •⁠ PREPARE THE DECALS - Firmly rub a credit/eftpos card across the clear transfer tape to remove any air bubbles that may have formed, then carefully peel the decal away from the backing paper. •⁠ ⁠POSITION THE DECAL - Carefully place the decal onto the surface, and rub firmly with your card to remove any air bubbles from the center outwards. •⁠ ⁠REMOVE THE TRANSFER TAPE - Slowly peel back the transfer tape at a 45-degree angle. If the decal starts to lift, reapply the tape and press down firmly before trying again.
  • What kind of surface should I apply the decal to?
    For best results, apply your decal to a flat, smooth surface. Ideal surfaces include glass, metal, smooth wood, and painted walls. Avoid textured or uneven surfaces as they may prevent proper adhesion. Make sure the surface is clean before applying a decal.
  • Can I apply decals to any background color?
    Yes, decals can be applied to any background color. However, for maximum visibility, we recommend choosing a contrasting background color to the decal.
  • What if my decal doesn’t stick properly?
    If your decal doesn’t stick properly: •⁠ Ensure the surface is clean and smooth. •⁠ ⁠Apply firm pressure using a squeegee or credit card to remove any air bubbles. •⁠ ⁠Check that the temperature is suitable for application (ideally between 10°C and 32°C) •⁠ If the decal starts to lift, reapply the tape and press down firmly before trying again. •⁠ Take your time and work SLOWLY 🙂
  • How can I contact you with inquiries?
    For any questions or concerns, please email us at customcraftsnz@gmail.com. We aim to respond to all inquiries within 24 hours.
  • Additional Tips for Decal Application
    •⁠ ⁠Apply decals in a temperature-controlled environment (10°C - 32°C). •⁠ ⁠For larger decals, consider having a second person help with application to ensure accuracy and avoid creases. •⁠ We highly recommend the use of masking tape to ensure the positioning of the decal is aligned and centred. •⁠ ⁠Allow the decal to set for at least 24 hours before exposing it to moisture.
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